Cascade Rental Properties Management Solution - Acceptable Use Policy

Last Updated: August 2026

1. Purpose

This Acceptable Use Policy describes appropriate and prohibited uses of the Property Rental Management platform, website, User Acceptance Testing environment, Early Access services, and related systems.

The purpose of this policy is to help protect customers, users, tenants, property owners, data, infrastructure, and the reliability and security of the platform.

2. Authorized Business Use

The platform is intended for legitimate rental property management activities performed by authorized property management companies and their approved users.

Authorized activities may include management of:

• Rental properties
• Property owners and landlords
• Tenants
• Leases
• Rent payments
• Other authorized property-related payments
• Maintenance requests
• Property photographs and documents
• Company employees and supervisors
• Property management reports

3. Account Security

Users are responsible for protecting their account credentials and for taking reasonable precautions to prevent unauthorized access.

Users must not knowingly:

• Share passwords with unauthorized individuals
• Allow another organization to use their account
• Attempt to impersonate another user
• Attempt to obtain another user's password
• Circumvent authentication or authorization controls

4. Prohibited Activities

The platform must not be used for unlawful, fraudulent, abusive, malicious, or unauthorized activities.

Prohibited activities include:

• Attempting unauthorized access to accounts, applications, databases, servers, or networks
• Attempting to bypass application security controls
• Introducing malware, viruses, ransomware, or other malicious software
• Deliberately interfering with application performance or availability
• Conducting unauthorized vulnerability scanning or penetration testing
• Using the service for fraudulent financial transactions
• Uploading content that violates applicable law or the rights of another person or organization
• Attempting to access another customer's information without authorization

5. Tenant and Property Information

Customers are responsible for ensuring that information entered into the platform is collected and processed appropriately for their business purposes.

Access to tenant, property owner, lease, payment, maintenance, and related information should be limited to authorized personnel with a legitimate business need.

6. Sensitive Information

Users should avoid entering unnecessary sensitive information into free-form text fields, support requests, Contact forms, Request Demo forms, or other areas not specifically designed to receive such information.

Passwords, full payment card information, banking credentials, and other highly sensitive credentials must not be submitted through general communication forms.

7. Payment Information

Where payment functionality is made available, customers must use supported payment workflows and authorized payment providers.

Users must not attempt to circumvent payment controls, manipulate transaction information, or use the platform for unauthorized or fraudulent transactions.

8. Property Photos and Documents

Customers should upload only photographs, documents, and other materials that they are authorized to store or process.

Uploaded content must not contain malicious software or intentionally harmful files.

9. Trial access

Users participating in User Acceptance Testing or Early Access should use test, sample, anonymized, or non-sensitive data whenever practical.

Participants must not deliberately interfere with the testing environment or attempt to access another participating company's information.

10. System Resources

Users must not intentionally consume excessive system resources in a manner that could negatively affect application availability or other customers.

Automated processes, integrations, imports, exports, or API usage may be subject to reasonable technical limits to protect platform reliability.

11. Compliance With Law

Customers and users are responsible for using the platform in accordance with laws and regulations applicable to their organization and location.

12. Monitoring and Security

Application activity may be logged and monitored as reasonably necessary for security, troubleshooting, fraud prevention, system reliability, auditing, and enforcement of these policies.

13. Violations

Access may be limited, suspended, or terminated when misuse creates security, legal, operational, or reliability concerns.

During the trial period, access may also be suspended when activity interferes with testing or negatively affects other participants.

14. Reporting Security Concerns

Suspected security issues, unauthorized access, or inappropriate use should be reported through the Contact page.