Cascade Rental Properties Management Solution - Terms and Conditions of Service

Last Updated: August 2026

1. About These Terms

These Terms and Conditions govern access to and use of the Property Rental Management platform, website, applications, services, and related functionality.

These Terms apply together with any applicable country-specific terms, Privacy Policy, Acceptable Use Policy, UAT Terms, subscription agreement, order form, or other agreement entered into for use of the service.

2. Business Use of the Service

The platform is intended primarily for rental property management companies and their authorized personnel.

An organization using the platform is responsible for ensuring that individuals accessing the service on its behalf are properly authorized.

3. Accounts and Authorized Users

Users may be required to create an account and provide accurate registration information before accessing protected areas of the platform.

Organizations are responsible for managing access provided to supervisors, employees, administrators, and other authorized users associated with their company.

Account credentials should not be shared with unauthorized persons.

4. Customer Responsibilities

Customers are responsible for the accuracy, legality, and appropriateness of information entered into the platform by their authorized users.

Customers must use the service in accordance with applicable laws, these Terms, and the Acceptable Use Policy.

5. Property Management Data

Depending on the features used, customers may enter information relating to properties, landlords or owners, tenants, leases, payments, maintenance requests, employees, property photographs, and related business operations.

Customers are responsible for ensuring that they have appropriate authority to enter, manage, and process such information through the platform.

6. Privacy and Personal Information

Personal information associated with the service is handled in accordance with the applicable Privacy Policy and country-specific privacy information.

View Privacy Policies →

7. Acceptable Use

Customers and users must comply with the platform's Acceptable Use Policy.

The service must not be used for unlawful, fraudulent, abusive, malicious, or unauthorized purposes.

View Acceptable Use Policy →

8. UAT and Early Access

Companies participating in User Acceptance Testing or Early Access are also subject to the UAT Terms.

UAT functionality is pre-release and may differ from the commercially released service.

View UAT Terms →

9. Subscription Plans

Following commercial launch, access to certain functionality may require a paid subscription.

Subscription plans may differ according to factors such as functionality, usage, portfolio size, storage, number of authorized users, support level, or other service features.

Applicable pricing and plan details will be presented before a customer purchases or renews a paid subscription.

10. Fees and Payment

When paid subscriptions become available, customers will be responsible for applicable subscription fees, taxes, and other charges disclosed during the purchasing process or in an applicable order form.

Additional payment terms may apply depending on the selected subscription plan, billing method, and country.

11. Changes to Plans and Pricing

Subscription plans, features, and pricing may change from time to time.

Material changes affecting an existing paid subscription will be communicated as required by the applicable agreement and law.

12. Third-Party Services and Integrations

The platform may integrate with third-party services, including cloud infrastructure, communications, payment-processing, identity, analytics, or other technology providers.

Some third-party services may be subject to separate terms and privacy policies provided by those providers.

13. Service Availability

Reasonable efforts may be made to maintain availability of the service, but uninterrupted or error-free operation cannot be guaranteed.

Service may occasionally be affected by maintenance, deployments, upgrades, security updates, infrastructure issues, third-party outages, or circumstances outside reasonable control.

14. Product Changes

The platform may be updated periodically to improve functionality, security, usability, performance, or regulatory support.

Features may be added, modified, replaced, or discontinued as the service evolves.

15. Intellectual Property

The platform, including its software, design, interfaces, documentation, branding, and other proprietary materials, remains protected by applicable intellectual property laws.

Access to the service does not transfer ownership of the platform or its underlying intellectual property to a customer or user.

16. Customer Data

Customers retain their applicable rights in the business data and content they submit to the platform.

The service may process customer data as reasonably necessary to provide, secure, maintain, support, and improve the contracted service, subject to applicable agreements and privacy requirements.

17. Feedback

Customers and UAT participants may provide suggestions, bug reports, workflow recommendations, or other feedback about the platform.

Such feedback may be considered and used to improve the service without creating an obligation to implement any particular suggestion.

18. Security

Users must not attempt to bypass security controls, obtain unauthorized access, interfere with other customers, introduce malicious software, or otherwise compromise the security of the platform.

19. Suspension of Access

Access may be suspended when reasonably necessary to address security threats, suspected unauthorized activity, material violations of these Terms, nonpayment of applicable fees, or risks to the service or other customers.

20. Termination

A customer's right to use the service may end according to the applicable subscription agreement, order form, UAT arrangement, or other applicable terms.

Provisions that by their nature should continue after termination may remain effective following termination.

21. Data Following Termination

Data export, retention, deletion, or transition procedures following termination may depend on the customer's plan, applicable agreement, technical capabilities, legal requirements, and applicable privacy obligations.

More specific retention and export procedures will be documented before general commercial availability.

22. Disclaimers

The service is a property management software platform. It is not intended to provide legal, tax, accounting, financial, insurance, or regulatory advice.

Customers remain responsible for their own business decisions and compliance obligations.

23. Limitation of Liability

Any limitations or exclusions of liability applicable to commercial subscriptions will be subject to the customer's agreement, applicable country-specific terms, and applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Indemnification

Any indemnification obligations applicable to commercial customers will be described in the applicable subscription agreement, order form, or other commercial agreement, subject to applicable law.

25. Governing Law and Jurisdiction

Governing law, jurisdiction, mandatory statutory rights, and other country-specific requirements may vary depending on the customer's location and applicable agreement.

Please review the applicable country-specific terms below.

26. International Availability

The service is currently intended for rental property management companies in the following supported markets.

Select the country applicable to your organization to review the corresponding country-specific Terms of Service.

27. Changes to These Terms

These Terms may be updated as the platform develops, commercial services are introduced, or legal and regulatory requirements change.

The current version and its effective date will be published on this page.

28. Contact

Questions regarding these Terms may be submitted through the Contact page.